Brilliant Support

Free of charge, skilled and with rapid response times

Even professionals need the help of specialists now and then - Brilliant Support works with server hardware and software on a day–to–day basis. Our support staff knows our products inside out and have a solution for each and every problem ready at hand. That's why we are able to guarantee you a good response to your enquiry in the shortest possible time.

Our Brilliant Support is available around the clock - seven days a week, including all national holidays. And, of course, as a serverloft customer, all of this comes completely free of charge.

Brilliant Support – a perfect understanding!

At serverloft, we have a truly international team of IT professionals. So, we are able to go even further by helping our customers in their own languages. Each and every member of our Brilliant Support team not only has a thorough knowledge of server technology and management, but also understands the needs and problems of the customer. This allows us to help you in the shortest possible time - and without the constraints of a language barrier.

Brilliant hardware support

All serverloft servers are tested for 48 hours prior to deployment in order to ensure all the components are working correctly. But if a fault should happen down the road, we will replace the affected hardware within just four hours. So, your server is back up and running as quickly as possible.

Brilliant software support

At serverloft, we want you to enjoy the greatest possible degree of flexibility when installing and managing your server: you are therefore provided with full administrative access and are free to set up your server in any way you wish.

Our Brilliant Support team is permanently available to make sure that the software we have provided - the operating system and control panel - run smoothly on your server.

With our web-based management system my.serverloft.com, we assist you by providing the most powerful tools for the job. This makes management of your server easy and convenient. Our system tools are free, available around the clock and help you perform, among other things, the following functions:

• the resetting of your server within a few seconds (soft/hard)
• the booting of your server in a rescue system
• the re-installation of your server with a standard distribution

Managed hosting option

Maybe you do not wish to manage your server yourself, or maybe you need complex managed hosting solutions? We are able to offer you a wide range of managed hosting products as a complement to your server. More information about managed hosting is available under Add-ons / Management.

Service Level

We offer a service level agreement covering all our serverloft servers. This includes details of service availability, maximum system restoration times and service provision times. The service level agreement is available as a separate document for download. You can download it here.